1. Introduction
Welcome to Grow360 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing content generation platform ("Service").
Grow360 operates as a multi-tier platform serving two distinct user groups:
- Web Platform Users: Agencies, Agency Administrators, and Agents who manage client accounts and customize marketing content through our web dashboard
- Mobile App Users: Business clients who receive daily AI-generated marketing content via our mobile application
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
2. Information We Collect
2.1 Information Collected from Web Platform Users (Agencies, Agency Administrators, and Agents)
When you use our web dashboard, we collect:
- Account Information: Email address, name, user role (Agency Admin or Agent), agency affiliation
- Authentication Data: Firebase Auth credentials, session information
- Client Management Data: Information about clients you create and manage, including business details, contact information, and service requests
- Template Customization Data: Templates you customize, branding preferences, and design modifications
- Service Request Data: Quotes, pricing, commission tracking, and service delivery information
- Usage Analytics: Dashboard usage patterns, feature interactions, and performance metrics
2.2 Information Collected from Mobile App Users (Clients)
When you use our mobile application, we collect:
- Account Information: Phone number (used for OTP authentication), business name, domain type
- Business Information: Business description, address, contact details, logo, brand colors
- Authentication Data: Firebase Auth credentials, FCM tokens for push notifications
- Device Information: Device model, operating system version, unique device identifiers, mobile network information
- Content Interaction Data: Content views, downloads, shares, library browsing activity
- Service Request Data: Service requests submitted through the app, quote acceptance status
- App Usage Analytics: Feature usage, session duration, content engagement metrics
2.3 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Log data (IP address, browser type, access times, pages viewed)
- Device information (for mobile app users)
- Usage statistics and analytics
- Error reports and crash logs
3. How We Use Your Information
3.1 Use of Information for Web Platform Users
We use your information to:
- Provide access to the web dashboard and manage your account
- Enable client account creation and management
- Facilitate template customization and content management
- Process service requests, quotes, and commission tracking
- Maintain agency hierarchy and role-based access control
- Send important account and service notifications
- Improve platform features and user experience
- Ensure platform security and prevent unauthorized access
3.2 Use of Information for Mobile App Users (Clients)
We use your information to:
- Authenticate your account and provide secure access
- Generate and deliver daily AI-powered marketing content customized with your business branding
- Send push notifications about new content availability
- Enable content browsing, downloading, and sharing features
- Process service requests and facilitate communication with your assigned agent
- Personalize your content experience based on your business domain
- Improve app performance and fix technical issues
- Ensure app security and prevent fraud
3.3 General Use of Information
We also use collected information to:
- Comply with legal obligations and respond to lawful requests
- Protect our rights, privacy, safety, and property
- Conduct analytics and research to improve our Service
- Detect and prevent fraud, abuse, and security threats
4. Data Storage and Security
Your data is stored securely using Firebase (Google Cloud Platform) services:
- Firestore: Structured data (user profiles, templates, canvas metadata)
- Firebase Storage: Assets (logos, background images)
- Firebase Auth: Authentication credentials
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
5.1 Sharing Within the Platform
- For Clients: Your business information and account data are accessible to your assigned Agent and Agency Administrator as necessary for service delivery, support, and account management
- For Agents: Your account information is accessible to your Agency Administrator for agency management purposes
- For Agency Administrators: You have access to information about Agents and Clients within your agency for management and support purposes
5.2 Third-Party Service Providers
We use trusted third-party services that process data on our behalf:
- Firebase (Google Cloud Platform): For authentication, database storage, file storage, and push notifications
- AI Service Providers: OpenAI and Stability AI for content generation (quotes and images)
- Analytics Providers: For understanding app usage and improving our Service
All service providers are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.
5.3 Legal and Safety Requirements
- If required by law, court order, or government regulation
- To respond to valid requests by public authorities
- To protect our rights, property, or safety, or that of our users
- In connection with any merger, sale, or acquisition of our business (with notice to users)
6. Your Rights (Under Indian Law)
You have the following rights regarding your personal information:
- Right to Access: Request a copy of your personal information
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Withdrawal: Withdraw consent for data processing (subject to service limitations)
- Right to Grievance: File a complaint with us or the relevant data protection authority
For Mobile App Users (Clients): To exercise these rights, please contact your assigned Agent or Agency Administrator through the app's support feature, or reach out to us directly.
For Web Platform Users: To exercise these rights, please contact platform support through your dashboard or reach out to us directly.
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and comply with legal obligations. Non-library canvas data is automatically deleted after 15 days. Library canvases and master templates are retained permanently. User accounts are retained until deletion is requested or the account is archived.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
For Mobile App Users (Clients)
- • Contact your assigned Agent or Agency Administrator through the app's "Contact Support" feature
- • Email or call your Agent directly using the contact information provided in your profile
For Web Platform Users (Agencies, Agency Administrators, Agents)
- • Contact platform support through your web dashboard
- • Email: grow360dm@gmail.com
General Business Inquiries
- • Phone: +91 99009 36778 or +91 97414 39110
- • Website: www.grow360.app
For grievances under the Information Technology Act, 2000, you may also contact the relevant authority as per Indian law.